The retail centre serves as a meeting point for people and welcomes more than 20 million visitors every year. It has more than 600 retail outlets, a food court, a money exchange office, coffee shops and numerous restaurants. The Clock Towers Shopping Center is situated within the first seven floors of the tower and offers 190,000ft² (17,651m²) of retail space. The adjacent towers have 12 elevators including two helipad elevators and six extra heavy-duty Transvario escalators. The clock tower features 94 elevators and 16 extra heavy-duty Transvario escalators. The podium has 79 elevators and 111 extra heavy-duty Transvario escalators. The building complex’s efficient people flow solution allows up to 75,000 residents from all seven towers to exit the building via podiums during each prayer time in an organised manner. The residents of the tower complex usually perform formal prayers five times a day. Other facilities at the tower complex include an Islamic Museum, a Lunar Observation Centre and a large prayer room with a capacity for more than 10,000 people. The building offers parking space for more than 1,000 vehicles. The Makkah Clock Tower complex houses residential towers for permanent residents, a five-star hotel operated by Fairmont Hotels and Resorts for accommodating the Hajj pilgrims, and the Abraj Al Bait shopping mall.

Facilities at Makkah Royal Clock Tower Complex The top 200m of the clock tower is clad with fibre-reinforced plastic (FRP) composite panels. In addition, a 23m-high crescent made of fibreglass-backed mosaic gold is mounted at the top of the tower. The tower features a 71m-tall spire above the clock, raising the building height to 601m above ground.

The clock faces are adorned with intricate Arabic calligraphy visible from a great distance and are illuminated by roughly two million LED lights for clear visibility both during the day and at night. The 43m×43m clock is the world’s largest clock face. The clock tower weighs 36,000t and is 251m-tall from the base of the clock to the top of the crescent structure. The Makkah Royal Clock Tower Hotel is a 120-storey structure and is both the tallest hotel and the tallest clock tower in the world.

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